vipok Privacy Policy

vipok is a safe, trusted, and responsible platform for online gaming users in Bangladesh. Protecting the privacy of the personal information you share with us while using our services is our highest priority. This privacy policy describes what types of information vipok collects, how that information is used, with whom it may be shared, and what measures we take to protect your information.

By using vipok's website or services, you are agreeing to the terms of this privacy policy. We reserve the right to change this policy at any time. Changes will be published on this page, and for significant changes we will try to notify you directly. Please review this policy from time to time.

1. Information We Collect

vipok collects user information in several ways. The types of information collected are described in detail below:

1.1 Registration and Account Information

When you create an account on vipok, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and password
• Mobile number
• Residential address
• National ID card or passport number (when identity verification is required)

1.2 Financial Information

To process deposits and withdrawals, we collect the following financial information:

• Payment method details (bKash, Nagad, Rocket, Upay)
• Transaction history and amounts
• Information related to withdrawal requests

Please note that we do not store full bank card numbers or complete financial account details. All financial transactions are protected by SSL encryption technology.

1.3 Usage and Activity Information

When you use the vipok platform, the following information is collected automatically:

• IP address and device identification information
• Browser type and version
• Operating system information
• Session duration and login/logout times
• Gaming history and betting records
• Click, scroll, and navigation data (via cookies)

2. Purpose of Data Collection

vipok uses user information for the following legitimate purposes:

• Account management: To create, verify, and maintain your account.
• Identity and age verification: To allow only users aged 21 or above to use the platform.
• Financial transactions: To process deposits, withdrawals, and bonuses.
• Customer service: To resolve your questions, complaints, and support requests.
• Security and fraud prevention: To keep accounts secure and detect unauthorised activity.
• Responsible gaming: To prevent gambling addiction and manage player protection programmes.
• Legal compliance: To comply with applicable laws and regulations.
• Platform improvement: To analyse user experience and improve the quality of our services.
• Communication: To keep you informed about important updates, policy changes, or security alerts.

3. Cookies and Tracking Technologies

vipok uses cookies and similar tracking technologies to operate and improve its platform. Cookies are small text files stored in your browser.

3.1 Types of Cookies We Use

• Essential cookies: To ensure the core functionality of the platform and maintain secure login sessions.
• Performance cookies: To analyse the number of visits and usage patterns across different pages of the site.
• Functional cookies: To remember your preferences and settings.

You can disable cookies by changing your browser settings. However, doing so may prevent some features of the platform from working properly.

4. Data Sharing and Disclosure

vipok does not sell your personal information to third parties. However, information may be shared in the following specific circumstances:

4.1 Service Provider Partners

We use trusted third-party services to carry out activities such as payment processing, identity verification, technical infrastructure, and customer service. These partners will only receive the information necessary to provide their designated services and are required to comply with our privacy policy.

4.2 Legal Obligations

We may disclose relevant information when required to do so through a court order, government directive, or legal process. In such cases, we will always aim to disclose only the minimum information necessary.

4.3 Business Transfers

If there is a significant change to vipok's business operations (such as a merger or acquisition), user data may be transferred. In such circumstances, we will notify you in advance.

5. Data Protection and Security

vipok takes industry-standard technical and organisational measures to protect your personal information:

• SSL/TLS encryption: All data transmissions are protected by strong encryption protocols.
• Secure servers: User data is stored in a secure and controlled environment.
• Access controls: Only authorised staff can access user data when necessary.
• Regular security reviews: Our security measures are regularly reviewed and improved.
• Two-factor authentication: The option to add an extra layer of security to your account.

Please keep in mind that no method on the internet is 100% secure. We make every effort, but we cannot guarantee complete security. Keep your password confidential and do not share it with others.

6. Data Retention Period

vipok retains your personal information only for as long as necessary. Generally:

• For active accounts, information is retained for the entire duration the account remains open.
• Even after an account is closed, certain information may be kept for a defined period for legal and financial audit purposes.
• Information related to fraud prevention may be retained for a longer period as required.
• Where legal obligations exist, information is retained accordingly.

Once the required period has ended, we securely delete or destroy the information.

7. User Rights

As a vipok user, you have the following rights:

7.1 Right to Access Information

You may request a copy of the information we hold about you. We will aim to fulfil your request within 30 business days.

7.2 Right to Correct Information

If any information in your profile is incorrect or out of date, you may request that it be corrected. After logging in, you can update most information directly from your account settings.

7.3 Right to Close Your Account

You may request to close your vipok account at any time. However, for financial and legal reasons, certain information may be retained for a defined period.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or offers, you can opt out by clicking the unsubscribe link in the email or by contacting our support team. However, it is not possible to stop important service-related communications (security alerts, transaction confirmations).

To exercise these rights, please contact our 24/7 live chat support or email us at [email protected].

8. Privacy of Minors

vipok strictly prohibits providing services to anyone under the age of 21. Our platform is for users aged 21 and above only. We do not intentionally collect any information from minors. If we learn that a minor has registered using false information, their account will be closed immediately and the related information will be deleted.

9. Third-Party Links and Services

The vipok platform may sometimes reference third-party services, such as payment gateways (bKash, Nagad, Rocket, Upay). These third parties have their own privacy policies, for which we are not responsible. It is recommended that you read their respective privacy policies before using these services.

10. Changes to This Policy

vipok reserves the right to change this privacy policy at any time. When significant changes are made to the policy, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notice to registered users by email.
• The new policy will take effect 30 days after the change.

If you continue to use vipok after the changes, you will be considered to have agreed to the new policy.

11. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live chat: 24/7 direct chat support in Bengali
• Email: [email protected]

We will take your requests seriously and will try to respond as soon as possible. Our goal is to always maintain the highest standards in protecting user privacy.