vipok Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") apply to the use of the vipok platform and all its services. vipok is an online gaming platform that provides entertainment gaming services for users in Bangladesh.

These Terms form a legal agreement between you and vipok. By using the platform you agree to comply with all provisions of this agreement. If you do not agree with any part of these Terms, please refrain from using our platform.

vipok reserves the right to change, amend or update these terms and conditions at any time. Continued use of the platform after updated Terms are published will be taken to mean that you have accepted the new Terms.

2. Eligibility and Registration

To register on the vipok platform and use its services, you must meet the following requirements:

Age Requirement

This platform is for users aged 21 and above only. Registration or gaming by minors is strictly prohibited. vipok may request a valid identity document for age verification at any time, and an account may be suspended if the required proof is not provided.

Registration Terms

• Each user may create only one account.
• All information provided at the time of registration must be true, accurate and complete.
• Providing false information will result in the immediate closure of the account and all balances may be forfeited.
• A valid and active email address is required for registration.
• The user must be a resident of Bangladesh.

Identity Verification (KYC)

vipok may carry out identity verification procedures at any time in the interest of security. This process may involve requesting copies of a national identity card, passport or other government-issued documents. Withdrawal requests will not be processed if verification is not completed within the specified timeframe.

3. Account Management

Account Protection

It is your responsibility to ensure the security of your account. Never share your login details (username and password) with anyone else. If you suspect unauthorized access to your account, notify our support team immediately.

Account Suspension or Closure

vipok reserves the right to suspend or permanently close any account in the following circumstances:

• Violation of these terms and conditions.
• Evidence of fraudulent or suspicious activity.
• Submission of false information or forged documents.
• Operating multiple accounts.
• Evidence of bonus abuse.

Closing Your Account Yourself

If you wish to close your account yourself, please contact our support team via live chat or email. Any pending withdrawals will be processed before the account is closed.

4. Financial Transactions

Deposits

The minimum deposit amount on vipok is ৳300 and this applies to all payment methods. Accepted payment methods are: bKash, Nagad, Rocket and Upay. Deposits are generally credited to the account instantly.

Withdrawals

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 10 to 45 minutes. Withdrawals can only be made to the same payment method used for the original deposit.

• Account verification must be completed before a withdrawal can be made.
• Withdrawals will not be processed if the wagering requirement for a bonus has not been met.
• In suspicious circumstances, vipok reserves the right to hold a withdrawal and request further verification.
• If money laundering or fraud is suspected, the relevant authorities may be notified.

5. Bonuses and Promotions

Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳5,000. To withdraw this bonus, a wagering requirement of 15 times (15x) the bonus amount must be met.

Bonus Rules

• Each bonus offer may be claimed only once, unless otherwise specified.
• vipok reserves the right to cancel any bonus to prevent bonus abuse.
• Attempting to claim bonuses from multiple accounts will result in all accounts being closed.
• If the wagering requirement is not met before the bonus expires, the bonus and any associated winnings will be forfeited.
• vipok reserves the right to modify or cancel any bonus offer at any time.

VIP Program

vipok has three VIP tiers: Bronze, Silver and Gold. Bronze members receive a maximum weekly cashback of 0.5%, Silver members receive a maximum of 1.0% cashback, and Gold members receive a maximum weekly cashback of 1.5%. You can advance to a higher VIP tier by staying regularly active.

6. Gaming Rules

The vipok platform features cricket betting, live casino, slot games and many other gaming categories. Each gaming category has its own rules, which are described in detail on the relevant category page.

General Gaming Policy

• The outcome of all games is determined by an audited Random Number Generator (RNG).
• If a technical error occurs in a game result, vipok reserves the right to cancel the relevant round and refund the bet.
• If a game is left incomplete due to an internet disconnection, the result will be determined according to the server logs.
• In the event of a dispute over a game result, the server records will be considered final.

Cricket Betting Rules

In cricket betting, all markets are governed by specific rules. If a match is cancelled or abandoned, bets will be settled in accordance with the applicable rules. Special rules may apply for BPL, IPL, T20 World Cup and other tournaments.

7. Prohibited Activities

The following activities are strictly prohibited on the vipok platform. Violating these prohibitions will result in the immediate closure of the account and appropriate legal action may be taken:

• Creating or operating multiple accounts.
• Registering using another person's identity or information.
• Acting in a coordinated manner to exploit the bonus system (Bonus Abuse).
• Attempting to interfere with game software or using any bot or automated software.
• Using the platform for money laundering or any illegal financial activity.
• Disrupting the security or operations of the platform.
• Harassing or threatening other users.
• Participating in fixing or collusion to manipulate game outcomes.

8. Responsible Gaming

vipok is firmly committed to responsible gaming. We believe gaming should always be for entertainment purposes and should never be a cause of financial stress or emotional hardship.

Self-Control Tools

Users can contact our support team to use the following tools to manage their gaming habits:

• Setting daily, weekly or monthly deposit limits.
• Temporary or permanent self-exclusion (Self-Exclusion).
• Account cooling-off for a specified period (Cooling-off Period).

If you notice signs of a gaming problem, please seek expert help. Visit our Responsible Gaming page to learn more.

9. Privacy and Data

Protecting your personal information is our highest priority. The vipok platform uses SSL encryption technology to keep all data secure.

How we collect, store and use your information is described in detail in our Privacy Policy. The Privacy Policy applies equally alongside these Terms and both should be read together.

Data Use

• Your information will never be sold to third parties.
• Transaction data is stored for service improvement and security purposes.
• Information may be provided to law enforcement authorities upon request, in compliance with applicable law.
• Details about our cookie policy are provided in our Privacy Policy.

10. Limitation of Liability

vipok is committed to operating a safe and reliable platform. However, vipok's liability is limited in the following matters:

• Any loss arising from internet connection issues or technical faults with your device.
• Temporary service interruptions caused by unexpected server maintenance or technical failures.
• Any issues arising from software faults by third-party game providers.
• Force majeure circumstances — such as natural disasters, war, government directives and similar events.

vipok's maximum liability in any case will not exceed the amount of deposits you have made in the 30 days preceding the relevant incident.

11. Changes to Terms

vipok reserves the right to change these terms and conditions at any time. For significant changes, an attempt will be made to notify users via email or through the platform.

Updated Terms will take effect from the date they are published. Continued use of the platform after a change will be considered acceptance of the new Terms. If you do not agree with a change to the Terms, please contact us to close your account.

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will remain fully valid and in effect.

12. Contact

If you have any questions or complaints about these terms and conditions, please contact us in the following ways:

• Live Chat Support: Available 24/7 in English
• Email: [email protected]

Our support team is always ready to answer any of your questions. We are committed to resolving issues quickly and accurately.